Texas Instruments Incorporated

My first job at Texas Instruments was as a technical writer for TI's Information Technology department. TI is the world leader in digital signal processing and analog technologies with 30,000 employees worldwide. Every one of those 30,000 employees depends on the IT systems every day, so it's important that they know how to use them.

For TIers worldwide, I documented mainframe and distributed applications both online and in hard copy and branched out to web-based documentation with the advent of the web itself.

Along with documentation, my other responsibility as the "word person" was communication. With so many systems and so many users, keeping everyone informed about changes and new services is a big job in itself. We relied on news-style articles and email to get the word out.

The samples below are representative (of course).

News articles

FTM disabled - news brief about a system change
Out like a lamb: Interpersonal MSG/MSG01 decommission goes smoothly - news article
When e-mail stops, teamwork counts - news feature article

Technical documentation

XID User Help - web-based help for XID Request Service
SAQ/GUI Install - web-based installation instructions for the SAP Graphical User Interface
HTML Class - informal class to train staff in HTML/CSS basics